JoiningTogether Help Center FAQ Section
Q. What forms of payment do you accept?
A. We accept purchase orders, bank transfers, and credit cards:
- American Express
*Please note that all charges are in Australian AUD dollars.
Q. Who authors all of your training programs?
A. Our Product Manager works directly with Subject Matter Experts that select and compile the content for our training manuals. Once approved by our editorial staff, the in-house team of courseware developers then create all of the other training resources such as PowerPoint slides and Quick Reference Sheets.
How do I enroll in the course?
Once you have completed the payment process here on this website you will be sent by email:
the LMS link, and a unique username and password which you will use to gain access to the LMS.
Once you follow the link and access the LMS, you will use this Username when you complete the enrolment process.
The enrollment process will require you to:
- answer questions regarding your identity,
- to upload your photo and a copy of your ID, and your level of education.
Once the enrolment process is complete you will be given a Password for online access. You may nominate your Password at the time of enrolment, and change it at any time. You should keep this secure at all times.
You will then be given an option to change it to a password of your choice. This password is yours for all units you enroll in. i.e. if you purchase more training units you will use the same username and password for all units and will be able to do so from within the LMS. Once a unit is purchased you will have access to the unit for a default period of 12 months
Are all Courses enrolment procedures the Same?
NO – . The procedure for registration and enrollment differs between our Online units and those conducted as a Face to Face Workshop.
Many of our units and any specific entry requirements are outlined for you on the website.
For all other units and courses, students must enroll online by first clicking the ‘Enrol Now’ button from the Course’s page in the website and purchase the course. You will have the option in most cases to pay for the course or unit directly with your Credit Card or by PayPal. More information on payment options is available in this section.
Before you enroll, you must read the Procedures, Policies, Terms and Conditions from the Student Information pages very, very carefully. This is a critical part of the enrolment procedure. If you purchase a unit you are signifying that you have read and accepted all the terms and conditions.
If you already are a student enrolled in another online course, you can undertake multiple courses at the same time. It is possible to directly enroll from within your student portal, but you must first read the course information before you do so.
How do I begin online training?
After you register and pay for your course you will receive a unique student identifier or Username by email. This is used by you for access the online Learning Management System (LMS), and used by us to access your information.
The LMS is the platform that delivers your online training materials, stores your records, and where the completed worksheet and assessments are submitted. You may nominate your LMS Password at the time of enrolment, and change it at any time.
When you login into the LMS, the first time it will automatically take you through the steps to begin online learning. Once you have corrected any personal information and uploaded your ID, you will be shown a page with your enroled units listed. You simply click on the icon next to the course you wish to study, and the training begins.
Once you begin training you will be provided with a Course and Assessment Outline for the unit, and the following induction information before you begin your training and assessment:
- Explanation of the units training and assessment outline
- Explanation of the workshop scheduling or suggested Module study timings, and how you can directly contact trainers and staff members who will be involved with you and/or the course
- Explanation on how the video, PDF files, texts and any other learning materials can be downloaded, and what materials and criteria are required for the practical assessments
- Explanation of the procedures regarding completing the Modules and lesson requirements, and how to upload assignment work and any video files for trainers and assessors in the LMS,
- The relevant occupational health and safety procedures and equal opportunity provisions
- And, any further information that maximizes your chances of successfully completing the course
How do I submit Assignments online?
Each Module unit contains a written worksheet that you must complete. Generally, you do this as you progress through each section of your chosen course. You download the assignment in its PDF format at the beginning of each unit and type your answers to each of the questions in the spaces provided.
Once you have attempted all the questions in your worksheet, save the file in the same PDF format to your computer or memory stick/device. Then enter the completed worksheet the end of your unit and simply upload your saved files in the portal provided, where your allocated assessor will view your work and make an assessment on your competency.
If you attempt a non-accredited short course, you will not generally have to submit any written worksheets.
What Payment Options do I have?
Most units and courses there are 2 Enrolment options at your disposal. The option you choose is dependent on the type of course or unit you wish to enrol and your preferred payment method.
Option 1 Immediate enrollment using your Credit Card via Paypal
- Login Username and Password emailed to you instantly
Option 2 In Person or via Phone
- Login Username and Password emailed to you instantly upon payment by Cash, Credit Card or Business Cheque.
Terms & Conditions
It is a mandatory requirement that you as a prospective student indicate clearly to us your understanding and acceptance of the fees you will be charged. You will be asked to acknowledge that you have read and understood the terms and conditions of sale, as well as our Policies and Procedures. You can view these pages from the Student Information section here on this website.
The Faculty section of this website contains a listing of each training unit and course that we offer for retail sale. The price including all taxes etc is provided in this list. All course fees are to be paid prior to the commencement of any training program, course or unit.
Please note: You will be entitled to a full refund up until you commence training in any unit or course. However please understand that once you commence the online training, that you will not be eligible for a refund except in exceptional circumstances or if there was a grave technical error in the delivery of your course.
When Can I receive a refund?
We will provide refunds if:
- You withdraw from any course or unit prior to commencement (entering the first screen of an online unit), are eligible for a full refund.
- You will be entitled to a refund up until you commence the first element (part) in an online unit. However please understand that once you commence the online training unit, that you will not be eligible for a refund except in exceptional circumstances.
- JoiningTogther cancels or fails to deliver any course or unit, a full refund will be made.
- You fail the JoiningTogther’s Language Literacy and Numeracy Test.
Persons seeking refunds may be asked to verify their identity using enrolment data previously obtained. If the purchase was made online using the LMS secure payment gateway facility or PayPal, refunds will be made by direct credit to the participant’s nominated bank account.
Fees shall not be credited to a credit card.
Application for a Refund
To apply for a Refund by completing the JoiningTogther Refund Application Form which is available upon request by contacting our accounts section by email (firstname.lastname@example.org).
When completed the Refund Application can be forwarded by fax on 07 3828 6300 or by return email to the accounts section.
Applications will be considered by JoiningTogther in accordance with the guidelines in this policy.
Applications will be processed by the Administration Accountant and then forwarded to the Managing Director for approval. Once approved, refunds will be processed immediately; with the entire process being finalized within 14 days of receiving the request.